[JoAnneM]

For the last few days I have not been able to access the BBO login screen. After I click Play on the home screen I get the blank screen with the ad on the left. Then I get some blinking that appears to be BBO trying to come up, but it doesn't.

I would appreciate any help. Everything was fine last week and the only thing I have done was update Flash to 12.0

Thanks, Jo Anne

[barmar]

Do you see the cycling row of dots?

[lawills]

JoAnneM, on 2014-February-08, 22:00, said:

For the last few days I have not been able to access the BBO login screen. After I click Play on the home screen I get the blank screen with the ad on the left. Then I get some blinking that appears to be BBO trying to come up, but it doesn't.

I would appreciate any help. Everything was fine last week and the only thing I have done was update Flash to 12.0

Thanks, Jo Anne

What browser are u using?
Had same problem when first got my computer that came with Internet Explore9
Would go to utube & see if videos are not working & then try different browser.
Software tech at Dell solved problem by removing IE9 & installing IE8.
Later updated to IE9 & now IE10 & never had problem again.

[JoAnneM]

barmar, on 2014-February-08, 22:36, said:

Do you see the cycling row of dots?

I see very fast flashes that look like they might be a dialog box, right in the middle of the screen.

[JoAnneM]

lawills, on 2014-February-09, 11:53, said:

What browser are u using?
Had same problem when first got my computer that came with Internet Explore9
Would go to utube & see if videos are not working & then try different browser.
Software tech at Dell solved problem by removing IE9 & installing IE8.
Later updated to IE9 & now IE10 & never had problem again.

I have ie10 and it was working fine, very strange.

[JoAnneM]

I fixed it! I downloaded a new desktop shortcut using the button on the homepage and it works. The old one must have been corrupted somehow.

Thanks for responding to me, and for the suggestions.

Jo Anne