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Tournament Would not show in Competitive Tournament Creation

#1 User is offline   vebu201410 

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Posted 2024-May-27, 09:39

After several years of holding Club tournaments on BBO, we had a new problem on Friday.
We were alerted by members on the day who could not find the tournament to register there entry.
Normally the tournament shows up two hours prior to the start time and members have been able to register.
Upon checking the tournament using the Director tab, the tournament showed up as pending for the correct date and time.
However, when we checked the list of tournaments showing as pending under competitive, our tournament was not listed.
We suspected some sort of bug in the tournament creation, so deleted that tournament and created a new tournament from scratch.
Still the tournament did not show as pending under competitive.
We have no idea what happened here, any ideas?

We have another tournament lined up for tomorrow and we are worried that the same thing may happen.
Can you help us, Please?
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#2 User is offline   barmar 

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Posted 2024-May-28, 15:00

View Postvebu201410, on 2024-May-27, 09:39, said:

We have another tournament lined up for tomorrow and we are worried that the same thing may happen.
Can you help us, Please?

Did the problem occur today? There could have been a temporary database problem that day.

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