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Problems logging in I cannot access BBO on my Mac

#1 User is offline   SimonOR 

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Posted 2021-July-28, 03:17

I have not been able to login to BBO on my Apple Mac for the last ten days or so. I can log in on my iPad, but the interface is pretty clunky and unsatisfactory. When I use my Mac at the moment, I get the message " Error - you internet may be off, or too many users online. Check our internet or try again later. " There is nothing wrong with my internet, and I get this message even of there are only small numbers (eg a few thousand) of players online. I have tried using Google Chrome rather than Safari, but I get the same message. Can anyone help?
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#2 User is offline   diana_eva 

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Posted 2021-July-29, 02:28

Has anything changed with your Mac -- an upgrade, new internet, new antivirus -- con you think of anything that might be related to this inability to login?

I assume you used to be able to login before, is this correct?

#3 User is offline   pilowsky 

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Posted 2021-July-29, 03:04

Have you checked that your mac is not trying to use a different internet signal?
non est deus ex machina; även maskiner behöver lite kärlek, J'ai toujours misé sur l'étrange gentillesse des robots.
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#4 User is offline   barmar 

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Posted 2021-July-31, 14:06

We've heard from a number of users who are having trouble logging in with MacOS Big Sur. We're investigating, but it's difficult because we haven't been able to reproduce it ourselves.

#5 User is offline   pilowsky 

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Posted 2021-July-31, 15:14

There are other possibilities.
Many iMac-BigSur users (including me) also use CleanMyMac or sometimes wipe their cache to improve speed.
This can mean that a saved password is lost from the device.
non est deus ex machina; även maskiner behöver lite kärlek, J'ai toujours misé sur l'étrange gentillesse des robots.
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