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Extractring Results

#1 User is offline   sandiem 

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Posted 2021-June-08, 12:08

I have been trying to post the results of my tournament held this afternoon but every time I run BBO extractor it stops and says no traveller details are available, therefore, I cant post the results.

Has anyone else had this problem and is there a way round it?
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#2 User is offline   peterb001 

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Posted 2021-June-08, 12:13

Yes, I'm having the same problem. To me it would appear to be a slow server issue with BBO, as I can view each of the travellers individually (eventually!).
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#3 User is offline   vebu210028 

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Posted 2021-June-08, 14:11

Still happening
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#4 User is offline   sandiem 

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Posted 2021-June-08, 14:22

Glad it’s not just me. Still can’t get it 4 hours late 😒
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#5 User is offline   peterb001 

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Posted 2021-June-08, 15:12

My extract has just worked (still with a number of retries).
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#6 User is offline   jdempsey52 

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Posted 2021-June-08, 15:48

Still not working here
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#7 User is offline   paulg 

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Posted 2021-June-09, 09:37

There is a new release of BBO Extractor, so restart your browser and it should pick it up. BBO and the BBO Extractor team have worked together to resolve the problem and, as far as I can tell, it is fixed now.
The Beer Card

I don't work for BBO and any advice is based on my BBO experience over the decades
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