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Stuck User User's screen is frozen

#1 User is offline   Cods3003 

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Posted 2020-March-25, 04:53

Hi

I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.
What is the best way to get them going again.

All and any help appreciated.

Jennie
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#2 User is offline   barmar 

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Posted 2020-March-25, 09:14

It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them.

#3 User is offline   Cods3003 

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Posted 2020-March-31, 20:19

View Postbarmar, on 2020-March-25, 09:14, said:

It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them.


I haven't been able to find how to boot them. Can you assist please.
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#4 User is offline   j_with_a_B 

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Posted 2020-April-04, 18:35

View PostCods3003, on 2020-March-25, 04:53, said:

Hi

I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.
What is the best way to get them going again.

All and any help appreciated.

Jennie


If they are frozen or otherwise cannot play, just ask them exit BBO and come right back. They will be re-seated at the same place.
That usually helps them get a better connection. If they cannot do that, nor can they reply or acknowledge that request, then they may be truly frozen and would need to be replaced.
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#5 User is offline   Eliotk 

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Posted 2020-April-04, 23:22

View PostCods3003, on 2020-March-31, 20:19, said:

I haven't been able to find how to boot them. Can you assist please.


Just have them refresh their browser and login again.

They should go right back to their seat.
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