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lose connection controls inactive

#1 User is offline   ttgl 

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Posted 2010-June-23, 16:23

sometimes play for short period then play ceases and chat inactive, unable to leave seat; only log out operates. The same is true on wife's computer. Occurs using Explorer or Firefox(transferring data statement static in Firefox).
No problem so far playing in tournaments, with or without wife.
After log out name is shaded.
Possibly not relevant but seems to have started when pictures became available.
Have followed suggestions from support to no avail.
Tried again just now and unable to play at all once taken to a table.
Is anyone else experiencing this problem?

Regards
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#2 User is offline   naso64 

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Posted 2010-July-16, 06:53

I had the same problem twice last week. I'm using IE.
My partner has this issue more often. He is using Firefox.

But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :o

Regards
Naso64
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#3 User is offline   Oof Arted 

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Posted 2010-July-16, 08:13

naso64, on Jul 16 2010, 07:53 AM, said:

I had the same problem twice last week. I'm using IE.
My partner has this issue more often. He is using Firefox.

But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :P

Regards
Naso64

:o

you could send posts direct to UDAY

:)
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#4 User is offline   fred 

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Posted 2010-July-16, 08:46

naso64, on Jul 16 2010, 12:53 PM, said:

But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :(

It is fine to post about software problems here (though the "BBO Support Forums" is probably more appropriate and you may get a faster response by e-mailing support@bridgebase.com). Usually your posts here will be seen, but for some reason I missed this one.

If someone can e-mail me (fred@bridgebase.com) a screenshot of what they see when the software is in this state, it would be very helpful. I am also interested in seeing what the original poster described as "after log out name shaded".

A new version of the web-client was released within the past few days. If the original poster is still out there, it would be good to know if these problems persist with the new version.

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
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#5 User is offline   naso64 

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Posted 2010-July-19, 01:47

Thank you for the reply and for the clarification.

If this problem persists in the new version will send e-mail with more details.

Best regards
Naso64
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