This is a general convention chart event
2 clubs was alerted as drury, which E-W have agreed to play on in all seats (confirmed agreement by both E & W). At the time of the explanation of 2♣, N-S called the tournament director because they believed drury to be an illegal agreement after a first seat opener.
After confirming that 2 clubs indicated a spade fit, South led the ace of spades against 5 clubs, trying to give partner a spade ruff. East then led a small heart to the king, pitched a heart on the K of spades, and proceded to go down 1. N-S called the director again after the hand because E-W had nothing like the hand they described, and the information given led to a sub-optimal defense.
What should happen here?

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1♠-(p)-2♣*-(2♥),
P-(P)-3♣-(P),
P-(3♥)-4♣-(4♥),
P-(P)-5♣-X,
All Pass