Help
Hello,
I would like to use Handviewer technology (great stuff btw) on my blog, but I can't generate the link as described in BBO help. I click "Export deal" then "Handviewer link" a I never get any response. Browser is not frozen, still fully functional, but I never get the window described in the BBO help with tinyurl link.
I tried this with several browsers and several OS, but still no response. Anyone else experiencing the same troubles?
Pavel
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Handviewer link not functional No response at all
#1
- Group: Members
- Posts: 14
- Joined: 2006-August-01
- Location:Czech Republic
Posted 2010-January-17, 07:39
#2
- Group: Advanced Members
- Posts: 4,610
- Joined: 2003-February-11
- Gender:Male
- Location:Las Vegas, USA
Posted 2010-January-17, 09:49
It is working for me with close to zero delay. A couple of thoughts:
1) Tinyurl can sometimes be slow, but if this part of the process fails you should eventually see a non-tiny link. How long are you waiting before you give up? Normally the delay is only a second or two, but if you give up before (say) one minute, please try again and wait longer.
2) Perhaps the software is having trouble with whatever it is that you are trying to convert to a Handviewer link. Can you describe the nature of what you are trying to turn into a link? Are all 4 hands included? Is the bidding included? Is a play sequence included? Did you include annotations?
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
1) Tinyurl can sometimes be slow, but if this part of the process fails you should eventually see a non-tiny link. How long are you waiting before you give up? Normally the delay is only a second or two, but if you give up before (say) one minute, please try again and wait longer.
2) Perhaps the software is having trouble with whatever it is that you are trying to convert to a Handviewer link. Can you describe the nature of what you are trying to turn into a link? Are all 4 hands included? Is the bidding included? Is a play sequence included? Did you include annotations?
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#3
- Group: Members
- Posts: 14
- Joined: 2006-August-01
- Location:Czech Republic
Posted 2010-January-17, 14:49
Hello Fred,
meanwhile I discovered that forcing webclient to use "english version" (via "?lang=en" in URL) solves the problem and the link appears on the screen almost instantly as you wrote. So the problem is somehow related to the czech version that is automatically in use when I use the yellow link from the page www.bridgebase.com.
Ad 1) The handviewer link doesn't appear even if I wait for several minutes.
Ad 2) It is the same for every deal and there is no difference if the deal is created in hand editor or if I am trying to export one of the "last played deals" so I dont think it will be related to something special in the "movie".
Thank you for interest in this particular case. Now I have at least the work-around solution with the english version.
Pavel
meanwhile I discovered that forcing webclient to use "english version" (via "?lang=en" in URL) solves the problem and the link appears on the screen almost instantly as you wrote. So the problem is somehow related to the czech version that is automatically in use when I use the yellow link from the page www.bridgebase.com.
Ad 1) The handviewer link doesn't appear even if I wait for several minutes.
Ad 2) It is the same for every deal and there is no difference if the deal is created in hand editor or if I am trying to export one of the "last played deals" so I dont think it will be related to something special in the "movie".
Thank you for interest in this particular case. Now I have at least the work-around solution with the english version.
Pavel
#4
- Group: Advanced Members
- Posts: 4,610
- Joined: 2003-February-11
- Gender:Male
- Location:Las Vegas, USA
Posted 2010-January-17, 16:15
Looks like you found a bug - thanks. It will be fixed in the next version.
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
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