I'm starting off with this preamble in the hope that people will stick to my topic and not get defensive or start throwing brickbats. This topic is one that I believe a number of people have tried to start a discussion on, but the threads got inundated.
It seems that whenever anyone makes a post about the "quality" of directing or the "qualifications" of directors, one of the first responses is "try directing for a while", or "it's easy for you to criticise", or something similar.
I am, and believe most BBO members are, grateful for the long, hard work of our volunteer directors. I do not believe it is an easy job and would challenge anyone who does believe so. In replying to this thread, PLEASE take that as a given.
END OF PREAMBLE
I believe there are two different perspectives on directing tournaments online, and on BBO in particular. Even though there are some distinctions between hosting a tournament event and directing in a tournament event, I'd rather ignore those unless they make a significant difference to the discussion (in this post, I include "host" as part of "director" - let us assume a host who is also a director).
VIEWPOINT 1
The director's job is to create and run a tournament event. Running it involves dealing with substituting players and deciding on score adjustments (with other things such as dealing with abusive players thrown in to make life difficult). When setting up a tournament event, the director (host) can set some relatively arbitrary "conditions of contest". The director's rulings are final (though if breaking the rules of the site, presumably the director could be reported to the BBO administration).
Directors are frequently very busy and have little time for protracted discussion. In addition, there are often language or cultural differences among the participants. As pointed out in some rather humorous posts, some of the participants (players) do not seem to understand some bridge basics (not just bidding and play, but rules of the game).
Ruling according the the "Laws of Duplicate Contract Bridge" is a nice, but secondary consideration. Some of our volunteer directors are not totally familiar with the "Laws" but strive to be fair using some common sense criteria.
VIEWPOINT 2
What we are playing on BBO is the game of bridge which is played according to the "Laws of Contract Duplicate Bridge". A director's job is to create a tournament, including setting the "conditions of contest", and then run it. Running it means making rulings according to the "Laws".
There are some problems because the "Laws" do not take in to account some issues involved with playing bridge online (a simple example is Law 68 D - Claim or Concession of Tricks - Play Ceases). Leaving aside such issues, a director cannot change the "Laws" (or as the argument goes, we would no longer be playing bridge).
COMMENTS
The second viewpoint encompasses much of what the first includes. There are a number of "laws" applying to tournament directors. Here are some excerpts from Law 81 (for reference) - sorry for the length:
Quote
1. Technical Management
The Director is responsible for the technical management of the tournament.
2.Observation of the Laws and Regulations
The Director is bound by these Laws and by supplementary regulations announced by the the sponsoring organization.
C. Director's Duties and Powers
The Director's duties and powers normally include the following:
...
3. Conditions of Play
to establish suitable conditions of play and to announce them to the contestants.
4. Discipline
to maintain discipline and to insure the orderly progress of the game.
5. Law
to administer and interpret these Laws and to advise the players of their rights and responsibilities thereunder.
...
7. Penalties
to assess penalties when applicable.
8. Waiver of Penalties
to waive penalties for cause, at his discretion, upon the request of the non-offending side.
9. Disputes
to adjust disputes; to refer a matter to the appropriate committee.
...
D. Delegation of Duties
The Director may delegate any of the duties listed in "C" to assistants, but he is not thereby relieved of responsibility for their correct performance.
DISCUSSION (hopefully just the beginning)
What people holding the second point of view desire is to play bridge according to the laws (and usually have fun doing so). Saying that the "Laws" don't cover online bridge is not a reason to totally disregard them. What we need are directors who are qualified (in some manner), know the "Laws" (or at least how to look them up), and apply them (versus making up rulings).
What people holding the second point of view (in my interpretation) believe is that (at least currently) that is not practical.
Is this really the case? Is it really not possilible to reconcile these two points of view? Can we not make a couple of minor adjustments to the "Laws" (and publish them of course) that address the online versus face-to-face issues (such as the oft discussed Law 68 D)? This would be in accordance (perhaps with a liberal interpretation) of Law 81 B2 (see above).
Regarding online versus face-to-face, I quoted Law 81 D because, for the most part, much of the technical mechanics that a face-to-face director has to deal with are taken care of automatically by the BBO software (player movement, scoring, reporting the scores, etc.).
I, for one, enjoy playing bridge on BBO. I play mainly in the Main Bridge Club, though I may start venturing into tournaments.
In the previous discussion, I have tried to keep my personal views to myself (I may not have succeeded, but I did try). I actually side with the second point of view; however, not changing anything will probably not deter me from playing in tournament events (in the future) and abiding by the "conditions of contest".
I personally do not think, for example, it is correct to ban psychic calls, though as some local (North American) clubs limit them, I suppose there is an argument that can be made that placing limits on them is just a way of allowing a director to fulfil his responsibilities under Law 81 C4 (Discipline - see above).
I do think that dealing with "unauthorized information" and full disclosure presents major difficulties.
I would be interested in serious discussion on this subject.

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ing) tr. v. - Any bid made by bridge player with which partner disagrees.