This problem was taken from another thread entitled "A Sad Story" which was posted on Rec.Games.Bridge on April 14th.
For convenience, I'll post the complete deal with South as Dealer.
At the table, the following auction occurred
(P) - P - (1♥) - P
(2♣) - P* - (3♣) - P
(P) - P - (P)
After the 2♣ Advance, West asked about the meaning of 2♣ and was told that this was "Natural". West passed, North raised to 3♣ and the hand was passed out.
At the close of the hand, West called the Director and complained that she didn't know that the 2C bid could be based on this weak a hand and that had she known she would have taken action. The Director adjusted the score to 4S +1 versus 6♥ -2 at the other table.
This hand generated a hell of a lot of discussion with people voicing a number of strongly held opinions. (The discussion has died down some what.
From my own perspective, I think that the Director got the ruling wrong. As is oft the case, I think that its necessary to consider two separate questions.
Question 1: Did the offending side provide full / appropriate disclosure? The offending side argued that she thought that West was asking whether the 2C bid showed clubs or was some form of conventional Heart raise (Drury or some such). Accordingly, she simply described her hand as "clubs". Regardless of this excuse, it seems as if the weak 2C advance was systemic (we don't have any first hand descrptions of the N/S methods). North/South certainly could have provided some range information.
Question 2: Was the non-offending side damaged by the incomplete disclosure? I don't believe that the damage to the non-offending side was sufficient to require an adjusted score. First and foremost, South is a passed hand playing a strong club system. South is limited by the fact that she didn't open 2C or 3C earlier in the auction. I think that players at this level should be aware that 2C could show a weak hand. Equally significant, its unclear to me whether the non-offending side's bidding would change if they had a more complete description of N/S methods. While South could have a very weak hand, the odds that South holds 0-4 HCP are extremely low. I'm incredulous that West would make significant changes to her overcall style based on the fact that there is a one in ten chance that South could hold an exceptionally weak hand.
In short, I argue that the damage was subsequent to the infraction, but not consequent. E/W should not receive an adjusted score. However, it might be appropriate to award a proceedural penalty to N/S for incomplete disclosure.
With this said and done: If you do decide that a proceedural penalty is appropriate, you better be prepared to award a hell of a lot of proceedural penalties to anyone who describes "Good/Bad Michaels" as "Michaels" or anything similar.

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