When you sign up for an acbl tourney, you are prompted for an acbl number only if we do not have a valid number on file for you
You can view/update your acbl number via this link
http://bridgebase04.bridgebase.com:81/orgp...update_acbl.php
or by logging into bbo then clicking
Lobby->Explore->Tools->ACBL->Update ACBL Number
You can also drop me an email -- uday@ -- with your username and acbl number
Nightly, we run a program that check the numbers we have on file, marking them as valid or not, and flagging whether the number belongs to a life master
So: if you update your number now it will take effect overnight. You can always contact uday@ or gerardo@ if you want it to take effect faster than that
Most likely, your P has given us an incorrect ACBL number. that would explain all her symptoms.
The ACBL games run nightly, IIRC.