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getting in with chrome

#1 User is offline   jim_r 

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Posted 2017-September-15, 17:17

just this evening: can't seem to log in using chrome. I get the log in screen, have to type in my name and password (which isn't normal, it usually comes up for me) click log in, and it tries and tries and finally says "connection lost". I got on fine this morning. I can get in with firefox. anyone else having this issue? I tried clearing cache and updating chrome, even rebooted, no improvement.
thanks.
jr
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#2 User is offline   jim_r 

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Posted 2017-September-15, 17:30

ha have a workaround: if I get to the login screen in firefox, copy the url and paste it into chrome, I can log in. what's going on? has the bbo site been hacked and it's giving me a bad URL to log in?
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#3 User is offline   diana_eva 

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Posted 2017-September-15, 22:12

Our home page is www.bridgebase.com

If you visit www.bridgebase.com and click Login/Register it should work.

How do you access the site normally?

We weren't hacked, we made some changes to the URLs today, if you see it looks different now that's ok, it was us.

#4 User is offline   dsLawsd 

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Posted 2017-September-15, 23:40

This may be an issue with your version of flash player- I had that problem in earlier computers. You might need an update or enter an exception using the chrome instructions in the right hand corner (click to open) if you continue to have this problem.
me- I switched to Firefox.
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#5 User is offline   diana_eva 

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Posted 2017-September-15, 23:59

View PostdsLawsd, on 2017-September-15, 23:40, said:

This may be an issue with your version of flash player- I had that problem in earlier computers. You might need an update or enter an exception using the chrome instructions in the right hand corner (click to open) if you continue to have this problem.
me- I switched to Firefox.


No that's not an incompatibility what he describes, and not even a browser issue. It would have worked even if he copied the URL back into Firefox. We changed some redirects and if someone tried to access the site from other places than www.bridgebase.com, some links were broken. Techs fixed that meanwhile.

#6 User is offline   jim_r 

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Posted 2017-September-16, 07:18

seems to be working this morning, thanks for the prompt action.
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