[ovari1]

Dear Customer Support of BBO,​
I have been using a HP Notebook PC Type: HP 250 G1 for more than two years now and ​ I have an ever recurring​ problem while​ playing on-line ​bridge (BBO).
During the ​play my Notebook crashes from time to time​. At crash a message​ : "Connection disrupted​” (Hungarian: Kapcsolat megszűnt) appears on the screen and  I have to start a re-connect procedure - loosing my participation (and scores) in the game​.
Nevertheless, during this crash my home​ internet conne​ction is ​working​ well, my wife can be​ playing​ bridge with the same ​BBO on her ASUS Notebook undisturbed.
 I already ​complained several times ​about this issue​ at the local ​ HP support. They have ​tested my Notebook and no defect found​. Perhaps your server manager can give me an explanation why I have this phenomenon and proper assistance to fix the problem​.
I look forward to your advice and help.​
With best regards,​
Károly Pongrácz
pongracz.karoly@yahoo.com

[barmar]

Have you tried using a different browser? That's generally the only advice we can give for problems like this.

[ovari1]

Yes, I changed the browser already, and the problem did not stop.

[barmar]

Since it works with your wife's computer on the same Internet connection, it's not a network problem or a problem at our end. It must be an issue with your PC, but it's hard to know what it might be, especially if HP support couldn't find a problem.

When you're logged in, how many bars do you see in the connection quality diagram at the top right corner?

[ovari1]

I see 5 bars.