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I can't sign into BBO help!

#101 User is offline   barmar 

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Posted 2014-October-06, 09:29

We worked with George over the weekend, and it seems like Sophos Antivirus is causing his problem.

#102 User is offline   kjpod 

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Posted 2014-October-10, 19:58

View Postbarmar, on 2014-October-06, 09:29, said:

We worked with George over the weekend, and it seems like Sophos Antivirus is causing his problem.


Disabling Sophos did indeed resolve my connection issues, including the long-standing ones with Chrome. Thank you both for your efforts!
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#103 User is offline   ReeMC 

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Posted 2015-January-24, 12:39

I can't log into BBO...Need Advise
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#104 User is offline   barmar 

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Posted 2015-January-24, 21:30

There was a Flash update a couple of days ago. Safari blocks Flash applications if you're not running the latest version. So make sure you've updated.

#105 User is offline   goffster 

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Posted 2016-March-08, 20:57

cant login to bbo. Chrome or Safari
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#106 User is offline   Phil 

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Posted 2016-March-08, 21:04

Running Chrome. Can't log on.

Cant log on from Android either.
Winner - BBO Challenge bracket #6 - February, 2017.
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#107 User is offline   neilkaz 

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Posted 2016-March-08, 21:40

View PostPhil, on 2016-March-08, 21:04, said:

Running Chrome. Can't log on.

Cant log on from Android either.


Was VERY slow to logon 2.5 hours ago, but for the past 1.5 hours it seems to be impossible to get on.
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#108 User is offline   diana_eva 

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Posted 2016-March-08, 23:51

There was a problem with one of our databases, sorry. All fixed now.

#109 User is offline   Phil 

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Posted 2016-March-09, 10:16

View Postdiana_eva, on 2016-March-08, 23:51, said:

There was a problem with one of our databases, sorry. All fixed now.


No DR?
Winner - BBO Challenge bracket #6 - February, 2017.
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#110 User is offline   barmar 

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Posted 2016-March-09, 12:40

View PostPhil, on 2016-March-09, 10:16, said:

No DR?

There are a couple of components of our setup that are non-redundant.

#111 User is offline   Larry245 

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Posted 2017-February-06, 01:42

I cannot get a connection to BBO. I am using Windows 10 and both Internet Explorer and Chrome. The message I get says, "Shockwave crashed" and cannot get connected.
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#112 User is offline   barmar 

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Posted 2017-February-06, 10:21

View PostLarry245, on 2017-February-06, 01:42, said:

I cannot get a connection to BBO. I am using Windows 10 and both Internet Explorer and Chrome. The message I get says, "Shockwave crashed" and cannot get connected.

Make sure you have the latest Flash Player installed. It's built into Chrome, so make sure you're running the latest version, 56.0.2924.87.

#113 User is offline   saf 

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Posted 2017-August-10, 00:57

yes therfes a problem i cant log in
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#114 User is offline   barmar 

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Posted 2017-August-10, 10:19

Our main server crashed last night.

#115 User is offline   DaveRolyat 

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Posted 2017-September-19, 02:40

I've tried all kinds of things with no success.

I get to the Flash login screen, click login, it goes away for a long time, then comes back and says "Connection Lost".

Tried IE, Chrome, Opera.

I can login to BBO to get hand records, but not through the Flash application.
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#116 User is offline   barmar 

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Posted 2017-September-19, 08:25

Try clearing your browser cache. We made some changes this week, and your browser seems to be looking for the Flash files in the wrong place.

#117 User is offline   DaveRolyat 

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Posted 2017-September-22, 05:50

View Postbarmar, on 2017-September-19, 08:25, said:

Try clearing your browser cache. We made some changes this week, and your browser seems to be looking for the Flash files in the wrong place.


Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

I've cleared both the browser cache and the Flash plugin cache, still same problem.

Is there an alternative way to access the page?
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#118 User is offline   diana_eva 

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Posted 2017-September-22, 09:36

View PostDaveRolyat, on 2017-September-22, 05:50, said:

Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

I've cleared both the browser cache and the Flash plugin cache, still same problem.

Is there an alternative way to access the page?


Does this happen when you visit www.bridgebase.com and click Login/Register ? We had some problems with people using strange links like bridgebaseonline or old desktop shortcuts, but even those should work now.

#119 User is offline   barmar 

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Posted 2017-September-22, 12:45

View PostDaveRolyat, on 2017-September-22, 05:50, said:

Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

Until this week, it would go to a URL with a specific version, like /client/client_v48v/bbo.php. You didn't see this because it was hidden in an iframe in side the /client/client.php page.

We redesigned to get rid of the iframe, but to avoid exposing the version, it now redirects to a generic URL /client/current_version/bbo.php. current_version is a symbolic link on the server that we can change to point to the latest version.

What I saw in our logs when you tried to use the client is that you were trying to load the Flash file from /BBOMainLine.swf, but it should be going to /client/current_client/BBOMainLine.swf. I don't know where you're getting that incorrect URL from.

#120 User is offline   barmar 

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Posted 2017-September-22, 13:36

Just to understand. You say you get the Flash login screen. You mean this one -- this is the Flash login page.

Posted Image

or this one -- this is just an ordinary web page with a link to the above page.

Posted Image

Because the error I see in the log shows you failing to load the file that contains the first one, so I don't see how you could be clicking on that login button.

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